Cancellation policy

You can cancel anytime — here's exactly how it works.

Subscriptions

You may cancel, pause, or skip your subscription at any time, with no fees or penalties.

• How: Manage or cancel it yourself anytime from your [account / customer portal], or email [support@vesperskincare.com] and we'll take care of it the same way.
• Timing: To avoid being charged for your next shipment, cancel before your renewal date (the last day of your current billing period). Cancellations take effect at the end of that period.
• Orders already processed: If a shipment has already been billed and prepared when you cancel, that order still ships — your next renewal is the one that's cancelled. Anything already shipped is covered by our [Refund Policy].
• Auto-renewal: Your subscription renews automatically at the price and frequency shown at checkout until you cancel. We email you before every renewal ships, so there are no surprises.

One-time orders

Need to cancel a one-time order? Email [support@vesperskincare.com] as soon as you can. If it hasn't shipped, we'll cancel it and refund you in full. Once it's shipped, it's covered by our [Refund Policy] — including the 90-Day Response Guarantee.

Refunds

For refunds, including the 90-Day Response Guarantee, see our [Refund Policy].

Questions

Email [support@vesperskincare.com] — a real person will help.