Frequently Asked Questions

About the treatment

What is Vesper? Vesper is the first at-home microneedling treatment designed to repair loose body skin. Gold-plated 0.5 mm needles open clean channels through the surface. The repair serum goes in through the same channels while your skin's repair response is firing. Stimulation and delivery, one motion.

How is Vesper different from creams? Creams sit on top of skin. Loose body skin needs more than something on top. Vesper opens the channel and delivers repair serum through it — that's why it works where creams can't.

How is it different from clinic microneedling? Clinic microneedling stimulates your repair cells but doesn't deliver materials. Your skin wakes up with nothing to rebuild with. Vesper does both — stimulation and delivery — in the same motion, at home.

Can I use it on my face? No. Vesper is built specifically for body skin — belly, arms, inner thighs. The needle depth and serum formula are calibrated for thicker, less sensitive body zones.

What's in the serum? Hyaluronic acid (deep hydration), collagen (skin structure), elastin (snap-back), aloe vera (calms after treatment), squalane (skin-identical moisturizer). No fragrance, no essential oils, no alcohol, no retinol or acids — anything harsh stings through the open channels.

Results & timing

How soon will I see results? You feel something the first treatment — prickling, warmth, a worked-on feeling. Seeing change takes 8–12 weeks. Most women hear it from someone else before they fully believe their own mirror.

How often do I treat? Once a week, 15 minutes per treatment.

What if it doesn't work? 90 days, full refund. No conditions. Use it for 90 days. If your skin doesn't feel tighter, denser, and more held — send it back. No photo proof. No tracking requirements.

Safety & sensation

Does it hurt? Honestly? It feels like your skin is finally being taken seriously. Prickling. Warmth. A worked-on feeling in the exact spot you stamped. Ultra-fine needles, 0.5 mm — you feel them, you don't wince from them. Not sharp. Not nothing. A treatment feeling.

Is it safe? Yes. Microneedling has been studied for 20+ years. Vesper uses a stamp instead of a roller — clean vertical channels, no dragging, less irritation. Some redness for a few hours after. That's it for most people.

Can I use it while pregnant or breastfeeding? Check with your doctor first. We don't recommend starting any new skin treatment during pregnancy or breastfeeding without medical clearance.

Can I use it on broken skin? No. Don't use Vesper on broken skin, active acne, sunburns, or open wounds. Wait until skin has fully healed.

I have eczema, rosacea, or psoriasis. Can I still use it? Talk to your dermatologist first. Vesper is generally well-tolerated, but anyone with active skin conditions should get medical clearance before starting.

I'm on blood thinners. Can I use it? Check with your doctor first. Microneedling can cause minor bleeding which lasts longer if you're on blood thinners.

What about sun exposure? Avoid direct sun on treated areas for 24 hours. Use SPF on treated zones whenever you're outside.

Can I use it with other skincare? Yes — but skip retinol, acids, and exfoliants on treatment day. They can sting through the open channels. Resume them the next day.

Storage & care

How do I clean the applicator? Rinse with warm water after use. Soak in 70% isopropyl alcohol for 10 minutes. Air dry on a clean surface. [Confirm cleaning protocol with your final spec.]

How long does the serum last? Each vial is single-use, designed to deliver one treatment. Don't store opened vials.

Where should I store the kit? Cool, dry place. Out of direct sunlight. Don't refrigerate.

Shipping & returns

How long does shipping take? Free standard shipping in [country]. Orders process within 24 hours. Standard delivery is 3–5 business days.

Do you ship internationally? [Specify based on your fulfillment setup — placeholder.]

How do I track my order? We send a tracking number via email when your order ships. You can also log into your account to track.

Can I cancel or change my order? Email us within 1 hour of placing your order. After that, we may have already shipped.

How do I return a product? Email [support email] with your order number. We'll send a prepaid return label. 90-day window from purchase. No conditions, no photo proof.

When will I get my refund? Refunds process within 5–7 business days of us receiving the return. Funds appear on your statement within 1–2 weeks depending on your bank.

Orders & payment

What payment methods do you accept? All major credit cards, Apple Pay, Google Pay, Shop Pay. [Add Affirm/Klarna if enabled.]

Can I split my payment? [If enabled: Shop Pay Installments and/or Affirm at checkout — 4 interest-free payments on orders over $50. Otherwise: not currently available.]

Why was my payment declined? Most often it's a billing address mismatch or your bank flagging an unusual purchase. Try again or contact your bank.