Refund policy
We stand behind what Vesper does. If it isn't working for you, here's exactly how we make it right.
The 90-Day Response Guarantee
Microneedling works by triggering your skin's own repair — over weeks, not days. Most people see their skin begin to respond between weeks 8 and 12, so we back your first order for a full 90 days.
How to claim:
- Starting photo. When your kit arrives, take a clear, date-stamped photo of the area you're treating.
- Use as directed. Complete one treatment a week for the full 90 days.
- Follow-up photo. At week 12, take another date-stamped photo of the same area, in the same light.
- Send them to us. Email both photos and your order number to [support@vesperskincare.com].
- We review within [3 business days] and email you the next steps.
Followed the protocol for the full 90 days and your skin isn't responding? You'll receive a full refund of what you paid to complete it — and you keep your kit.
This guarantee applies to your first order, one claim per customer, on purchases made directly at vesperskincare.com. Claims must be made within [14 days] of your 90-day period ending. Customers with an open or prior payment dispute on the order aren't eligible.
Returns — unopened kits
Changed your mind? If your kit is unopened, return it within [30 days] of delivery for a refund of the product price. Because Vesper is a single-use, skin-contact treatment, we can only accept returns of unopened kits — once a kit is opened we can't take it back, for safety and hygiene reasons. Opened kits are covered by the 90-Day Response Guarantee above instead, so there's nothing to ship back. Return shipping is the customer's responsibility (please use a tracked service), and original shipping is non-refundable. Only the original purchaser is eligible.
Damaged, defective, or wrong item
If anything arrives damaged or incorrect, email [support@vesperskincare.com] within [14 days] with your order number and a photo — we'll replace it or refund you right away, no return needed. If the box was damaged in transit, hold on to it until we've sorted it out.
Subscriptions
- Pause, skip, or cancel anytime, with no fee, from your account or by emailing [support@vesperskincare.com] — as long as it's before your next billing date.
- Your subscription renews automatically at the price and frequency shown at checkout until you cancel. We email you before every renewal ships.
- To avoid a charge, cancel before the last day of your billing period. If an order has already been processed, it still ships (and is covered by this policy); the order after it is the one that's cancelled.
Refunds
Approved refunds are issued to your original payment method within [5–10 business days]. We'll email you when it's sent; depending on your bank, it can take a few extra days to appear. Shipping costs aren't refunded.
Questions
Email [support@vesperskincare.com] — a real person will help.