Refund policy
We stand behind what Vesper does. If it isn't working for you, here's exactly how we make it right.
The 90-Day Response Guarantee
Microneedling works by triggering your skin's own repair — over weeks, not days. Most people see their skin begin to respond between weeks 8 and 12, so we back your first order for a full 90 days.
How to claim:
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Starting photo. When your kit arrives, take a clear, date-stamped photo of the area you're treating.
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Use as directed. Complete one treatment a week for the full 90 days.
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Follow-up photo. At week 12, take another date-stamped photo of the same area, in the same light.
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Send them to us. Email both photos and your order number to support@vesperskincare.com.
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We review within 3 business days and email you the next steps.
Followed the protocol for the full 90 days and your skin isn't responding? You'll receive a full refund of what you paid to complete it — and you keep your kit.
This guarantee applies to your first order only, one claim per customer, on purchases made directly at vesperskincare.com. Claims must be made within 14 days of your 90-day period ending. Customers with an open or prior payment dispute on the order aren't eligible.
Returns — unopened kits
Changed your mind about your first order? If your kit is unopened, you may return it within 30 days of delivery for a refund of the product price.
Because Vesper is a single-use, skin-contact treatment, we can only accept returns of unopened kits. Once a kit is opened, we can't take it back for safety and hygiene reasons. Opened first orders are covered by the 90-Day Response Guarantee above instead.
Subscription renewal orders are not eligible for returns or refunds, including unopened renewal orders.
Return shipping is the customer's responsibility and must use a tracked service. Original shipping charges are non-refundable. Only the original purchaser is eligible.
Damaged, defective, or wrong item
If anything arrives damaged, defective, or incorrect, email support@vesperskincare.com within 14 days with your order number and a photo. We'll replace it or refund it as appropriate, with no return required.
If the shipping box was damaged in transit, please keep it until we've resolved the issue.
Subscriptions
Your subscription renews automatically at the price and frequency shown at checkout until you cancel.
You can pause, skip, or cancel anytime through your account or by emailing support@vesperskincare.com, as long as the change is made before your next renewal is processed.
Once a subscription renewal has been processed, the order is final and cannot be cancelled, returned, or refunded. This includes orders that have already shipped and unopened renewal orders.
Cancelling after a renewal has been processed will stop future renewals only. It does not cancel or refund the renewal that has already been processed.
Please manage your subscription before your next billing date if you do not want the upcoming shipment.
The 90-Day Response Guarantee applies only to your first order and does not apply separately to subscription renewal orders.
Exceptions apply only where required by law or where an item arrives damaged, defective, or incorrect.
Refunds
Refunds that are eligible and approved under this policy are issued to the original payment method within 5–10 business days.
We'll email you once the refund has been submitted. Depending on your bank or card issuer, it may take additional time to appear on your statement.
Shipping charges are non-refundable.
Subscription renewal orders are not refundable once processed, except where required by law or where the order arrives damaged, defective, or incorrect.
Questions
Email support@vesperskincare.com — a real person will help.