Product Warranty
At Stillday, every product is inspected before it leaves our facility.
If an issue occurs during normal use, our support team will review your case and determine the appropriate resolution under our warranty guidelines.
We handle warranty requests directly and fairly.
What This Warranty Covers
This warranty covers manufacturing or material defects that occur under normal, intended use, starting from the shipping date of your order.
If a defect is confirmed, we will provide a replacement or appropriate solution based on the issue.
What This Warranty Does Not Cover
This warranty does not cover:
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Damage caused by misuse, improper handling, or abuse
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Exposure to liquids, excessive force, or environmental damage
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Normal wear, cosmetic changes, or material aging over time
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Damage resulting from modifications, accidents, or unauthorized repairs
If your issue falls outside these conditions, please refer to our Replacement Policy for available options.
How to Request Warranty Support
To request warranty service:
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Contact our support team at help@stillday.co within the applicable warranty period
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Include your order number and clear photos or videos showing the issue
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Our team will review your request and confirm whether it qualifies under warranty
Please note:
Products sent back without prior approval will not be accepted.
Additional Information
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Warranty requests are reviewed case by case
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Decisions are based on product condition and usage
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Our goal is to resolve issues quickly, clearly, and fairly
If you have questions, our support team is ready to help.